Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
All returns are issued as store credit only. No cash or card refunds will be provided.
There are certain situations where only partial store credit is granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
FINAL SALE ITEMS
Any item discounted over 40% is considered final sale and is not eligible for return or exchange. No exceptions.
SALE ITEMS (SIZE EXCHANGE ONLY)
For items discounted 40% or less, we only replace items if they are defective, damaged, or if you need to change the size. If you need to exchange it for the same item, please call (571) 276-5421 and send your item to: 19582 Rothbury Lane, Leesburg, US 20175.
For sale items, the customer is responsible for the shipping costs for the exchange, including shipping the item back and receiving the exchanged one.
STORE CREDIT
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If approved, store credit will be applied to your account within a certain number of days.
LATE OR MISSING STORE CREDIT
If you haven't received your store credit yet, please contact us at (571) 276-5421.
